Company installs tracking software that checks employees' mouse movements to determine productivity, until one employee proves the system is faulty: ‘He told me to wiggle my mouse’

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  • Man holding mouse while using laptop
  • "My workplace introduced a new "productivity metric" that literally measures how long my mouse isn't moving"

    I work in data entry at a mid- sized insurance firm, been there about three years, mostly remote. The work itself is repetitive but manageable and I've never had any complaints about my output.
  • Last month they rolled out new monitoring software called something like "WorkTrack Pro" and had an all-hands call to explain it. The main thing it does is track "active time" which apparently means time when your mouse is moving or you're typing.
    via Weald_Crux7
  • Periods longer than four minutes with no input register as "idle" and get flagged on a weekly report that goes to your line manager. They called this a "transparency initiative."
    via Weald_Crux7
  • The immediate practical problem is that my job involves reading documents and cross-referencing information between two different systems, one of which is a legacy database from approximately 2009 that takes.
    via Weald_Crux7
  • about 35 seconds to load each record. I spend a lot of time reading and thinking and waiting for things to load. None of this generates mouse movement. I had my first weekly report come
    via Weald_Crux7
  • back with 23% "idle time" flagged on Tuesday, which my manager forwarded to me with the subject line "Let's chat about this" and a meeting invitation for Thursday at 11am. During that 23% idle time I
    via Weald_Crux7
  • had processed 340 records, which is more than my daily target, and I had the timestamps to prove it.
    via Weald_Crux7
  • Group of people working on their laptops
  • The Thursday meeting was me showing my manager a screen recording of a normal work session which included me reading a 6-page claim document, waiting for the
    via Weald_Crux7
  • database to load three separate times, and typing the results. He watched it, said "yeah okay I see what you mean," and then said the metric still needed to stay because it had been rolled out company-wide and removing it
    via Weald_Crux7
  • for individuals would create inconsistency. He suggested I could "try to keep the mouse moving a bit more during reading periods" to keep the numbers looking better. I want to be clear
    via Weald_Crux7
  • that a senior manager at an insurance company looked me in the eye and told me to wiggle my mouse while reading to trick the productivity software our company just paid for.
    via Weald_Crux7
  • I now have a browser tab open with a very slow-moving screensaver that I put in the corner of my second monitor. My idle time this week was 2%. My output is identical. Nobody has said anything.
    via Weald_Crux7
  • DigitalRoman486 It will never happen but I feel like there needs to be a law or regulation that means companies have to allow for a "reasonable level of human activity" during work.
    via DigitalRoman486
  • The idea that people have to be productive every second of every work day is crazy and does nothing but satisfy middle managers looking to justify their position.
    via DigitalRoman486
  • no_name113 Time to start the bare minimum maybe get a glass mouse pad that makes the moyse move a bit when the y ask why your productivity dropped tell them you had to make sure the mouse kept moving
    via no_name113
  • darthcoder When do we get to see the managers reports? Along with their browser history?
    via darthcoder
  • madkins007 I was able to defeat my tracker with a small weight on the space bar. Pages and pages of blank documents on a side screen as i did the actual non-computer work.
    via madkins007

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